Nigeria Immigration Service [NIS] undergoing major reforms on service delivery and transparency ideals, under leadership of Comptroller-General Kemi Nanna Nandap ᵖᶜᶜ ᵐᵐᶦˢ ᶠˢᵐⁿ ᶠˢᵖˢᵖ. Holds 4th quarter nationwide sensitization campaign against corruption and for enhanced service delivery.

Awareness engagements include public road walk show and direct customer feedback interactions. Anti-Corruption and Transparency Unit [ACTU] delivers Accountability ideals.

The 3-day sensitization aimed to promote transparency and enhance customer priority through reforms, with the theme – “Innovating for Transparency and Efficiency: Strengthening Service Delivery and Combating Corruption Through Reforms”.

The campaign is currently underway across all formations of the NIS nationwide, emphasizing transparency and quality service delivery – with a clear message: Zero Tolerance To Corruption.

At the flagoff ceremony in Lagos, NIS Zone ‘A’ Zonal Coordinator – Assistant Comptroller-General Mohammed Adamu ᵖˢᶜ ᵖᶜᶜ – remarked on the campaign’s goal of ensuring efficient service delivery with transparency and accountability as non-negitiables. He stated that reforms were ongoing to reduce human interface and implement cutting-edge technologies, aligning with global standards.

In his speech, ACG Adamu, who was represented by the Comptroller of the Lagos State Border Patrol Command – CIS Peter Adache – noted that the campaign reflected the Service’s resolve to build a modern, transparent, and efficient Immigration service. In addition, he highlighted the NIS’s adoption of technology, including automation of passport applications and biometric systems at borders, to simplify and secure processes.

He also spoke of the importance of earning public trust through transparency of operations, because the customer is king; and the NIS cares.

“These reforms are not just adopting new tools, it’s a re-engineering of our contract with the Nigerian people, letting them know that we’re committed to serving them and that we are committed to giving them the quality service they deserve and should have value for their money.

“And as we innovate, we are limiting human interface with our services in such a way that corruption opportunities are minimized by adopting state-of-the-art technologies where we ensure that our services meet global standards.

“Today, the NIS can proudly boast of a Command and Control Center where we are able to profile real-time arrivals to ensure their security in the country. We have optimized all our systems, passport production is now digitised, and Nigerians can now apply for passports and get it on time.

“All of this is to ensure that their confidence in NIS is strengthened.

The NIS has introduced several innovations, including a Command and Control Center for real-time profiling of arrivals, optimized systems, and e-passport production. These reforms are aimed at sustaining the confidence of Nigerians in the Service.

The Independent Corrupt Practices and Other Related Offences Commission (ICPC) commended the NIS for its reforms and pledged continued support. The ICPC’s representative, Mrs. Mary Omonoyan, emphasized the importance of training, whistle-blowing, and information sharing to combat corruption.

“We have been working together to strengthen anti-corruption and transparency mechanisms. We would like to have more training and capacity building, effective whistle-blowing and information sharing, especially in investigation.

“Through this partnership, we can reduce opportunities for corruption and build public confidence in our institution. The ICPC assures NIS of continuous support.”

The ACTU charge highlights the transparency drive for improved service delivery. The NIS, under CGIS Kemi Nanna Nandap’s leadership, has been engaging with the public quarterly to assure them of efficient, corruption-free services.

“The reforms go beyond just adopting new tools; it’s about redefining our relationship with Nigerians. We’re committed to serving them with quality, value-for-money services”.

“By leveraging technology and minimizing human interface, opportunities for corruption are reduced, and services are meeting global standards.

“From real-time profiling at the command and control centre to optimized systems and e-passport production, we’re working to sustain Nigerians’ confidence in the NIS.”

The 3-day sensitization campaign included a public awareness road walk, where the NIS engaged directly with the public and emphasized its commitment to transparency, accountability and efficient service delivery.
The message was clear: “WHEN YOU SEE SOMETHING, SAY SOMETHING.”

The campaign also included public engagement lectures and direct customer interaction/feedback at the Ikoyi and Ikeja Passport Offices.